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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tuyet Doan

Tuyet Doan

August 10, 2026

5  out of  5
rating by Tuyet Doan
"She so sweet and work so fast with my policy"
We responded:
"Thanks for posting your review, Tuyet! Our team takes pride in providing prompt, welcoming care for all your auto policy needs, and knowing how pleased you are with our speed means a lot to us. We are here whenever you need us next!"
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Kasandra Berry

August 10, 2026

5  out of  5
rating by Kasandra Berry
"I highly recommend my insurance agent! Will Patton and his team (especially Taylor) are always friendly, professional, and so easy to work with. They take the time to understand your needs and make sure you’re getting the best rates and coverage possible. I really appreciate how responsive and helpful they are throughout the entire process. If you’re looking for an insurance agent who truly cares about their clients, I definitely recommend Will!"
We responded:
"Hey, Kasandra! It's truly rewarding to hear your kind thoughts about Taylor and my office. Providing attentive, prompt communication and ensuring your policy details align with what matters most to you is a top priority for my entire team. Thank you for recognizing our dedication and recommending us so highly!"
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don williams

August 6, 2026

5  out of  5
rating by don williams
"Out standing."
We responded:
"Thank you, Don, for your outstanding review! I'm happy to know you had a great experience with our office. We're always here if you need anything else!"
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Jennifer Nelson

July 19, 2026

5  out of  5
rating by Jennifer Nelson
"My husband and I recently decided to change our homeowners and auto insurance and we are so glad we did. If you need insurance, we highly recommend going to see Taylor. She is absolutely wonderful. We feel confident that we will be covered if anything ever arises. She made sure to ask the right questions so that we had coverage for the things we never would have even thought about. She always follows up when she says she will. This has truly been the best experience with an insurance agency we have ever had."
We responded:
"Thank you, Jennifer! I'm really happy to hear that you and your husband had such a positive experience with Taylor. It's great to know she was able to help you feel confident and well-covered. We appreciate your recommendation and are here to assist whenever you need us. Don't hesitate to reach out if you need anything!"
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Tracy Y

July 17, 2026

5  out of  5
rating by Tracy Y
"Best Experience EVER!! I was referred from another sf agent when i moved back to this area. Everytime I’ve needed help, it was fast, courteous and has always been a pleasure dealing with. Definitely recommend for all your insurance needs."
We responded:
"Thank you, Tracy! I'm so happy to hear that your experience with our office has been positive and that we've been able to assist you quickly and courteously. We truly appreciate your recommendation. Let us know if we can help with anything else!"
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Tylon

July 7, 2026

5  out of  5
rating by Tylon
"amazing service"
We responded:
"We love to see feedback like yours, Tylon. Thank you for taking a moment to support our Southaven team!"
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Andrea Orellana

July 2, 2026

5  out of  5
rating by Andrea Orellana
"Dan was amazing and very helpful!!"
We responded:
"Andrea, we appreciate you taking the time to leave us a review! I'm happy to hear that Dan was able to assist you. We're here to make things easy for you. Let us know if we can help with anything else!"
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annie wood

July 2, 2026

5  out of  5
rating by annie wood
"I have always had great experiences with Will Patton's office. Betsy helped me this time and answered all of my million questions."
We responded:
"Hey, Annie! Thank you so much for the wonderful shout-out for Betsy and our office. It's rewarding to know she was so helpful this time around and took the time to answer your questions. Your support means a lot to our entire team, and we are honored to manage your auto insurance!"
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Rebecca Rogers

June 25, 2026

5  out of  5
rating by Rebecca Rogers
"Besty is seriously the best. Had an accident a few weeks back and she has been amazing through the whole process. She has answered all my silly and random questions. Cannot recommend her enough!"
We responded:
"Rebecca, thank you for taking the time to leave us a review! I'm really happy to hear that Betsy was able to support you so well after your accident. It's great to know she could answer all your questions and make the process easier for you. We're grateful for your recommendation. Feel free to reach out if you need anything else!"
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Pamela Reynolds

June 25, 2026

5  out of  5
rating by Pamela Reynolds
"Always a pleasure to work with Betsy & Dan at State Farm. Give them a call. They will take care of you!"
We responded:
"What wonderful feedback, Pamela! Everyone in our office genuinely enjoys working with you, and Betsy and Dan are happy to be of assistance. Thank you for recognizing their dedication to providing exceptional service and for sharing your thoughts with our Southaven community."
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Chauka Bonner

June 17, 2026

1  out of  5
rating by Chauka Bonner
"This was the worst experience ever with a insurance company when it was time to renew my car insurance they went up. We did not have a ticket or accident then they forgot to add my husband to our car insurance. We did not find out till almost a year later. We bought the house back in July the next year in March the hot water tank busted upstairs and damage my kitchen ceiling. We file a claim, and they dropped us. The first time we filed a claim. Friends had told us that they did them the same way would not recommend State farm to anyone. Betsy was my agent. I cannot believe people work for a company like them you pay your money every month and as soon as you need them, they drop you SAD…."
We responded:
"Mrs. Bonner, we are sorry that your interaction with our office did not meet your customer service expectation. Our goal is to not only meet but exceed customer service expectations of each individual client. Occasionally, there are circumstances that arise that result in negative action that our office has no control over. Feel free to give our office a call and we can provide clarity around your negative interaction with our agency. We appreciate your feedback and will use this as a learning experience moving forward, we hope to earn your business again in the future!

Will Patton State Farm"
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Cole Massey

June 9, 2026

5  out of  5
rating by Cole Massey
"Very helpful!!"
We responded:
"Cole, thank you for the 5 stars! I'm glad you found our service helpful. Let us know if we can help with anything else!"
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Richard Todd

June 4, 2026

5  out of  5
rating by Richard Todd
"Betsy Melton is my Professional Insurance Account Representative. I have bought and sold many vehicles all of which are insured with State Farm under the very capable leadership of Agent Will Patton and his customer dedicated staff. Betsy is the usually the first person I speak with when I have questions. My questions and requests are answered accurately and concisely. If she cannot give me a proper answer, she immediately steps up a level, gets the information and relays it back to me. She then documents any policy changes so I can verify them on the State Farm app.
Highly recommended!!
Richard M. Todd
Cars to Work Mission
Retired FedEx Pilot"
We responded:
"Thank you for taking the time to leave us a review, Richard! I'm really happy to hear that Betsy has been able to assist you so effectively with your insurance needs. It's great to know that our team is providing the support and information you need. We appreciate your recommendation and your trust in us. We're always here to help if anything comes up!"
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April Conerly

May 26, 2026

5  out of  5
rating by April Conerly
"Betsy was super helpful!!!!! She always greets me when I come in and always has a smile on her face."
We responded:
"Thank you, April! We're so happy to know you think our crew is super awesome."
Profile photo of Anastasia Conerly

Anastasia Conerly

May 26, 2026

5  out of  5
rating by Anastasia Conerly
"Best experience ever! Betsy was AWESOME!! Her customer service is AMAZING! She is very helpful and made the process quick and easy!"
We responded:
"Hey, Anastasia! Thank you for the amazing review and for sharing your experience with Betsy. I’m so happy to hear she made the process quick, easy, and helpful from start to finish. We truly appreciate your support and your kind words about the service you received."
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Destini Nicole

May 22, 2026

5  out of  5
rating by Destini Nicole
"Will is a great agent! Any time I call, he handles everything efficiently. Best decision with an insurance company that I have made thus far."
We responded:
"Destini, we're delighted to receive your positive feedback! The team and I take pride in delivering efficient service, and we're glad to hear that your decision to choose us for your insurance needs has been rewarding. We value you for letting us be your good neighbor!"
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James Smith

May 19, 2026

5  out of  5
rating by James Smith
"Ms Betsy has been amazing at helping take care of all our insurance needs and even covered us in areas we didn't think of"
We responded:
"Thank you, James! I'm happy to hear that Betsy has been so helpful in addressing your insurance needs and providing coverage in unexpected areas. Our team is dedicated to offering comprehensive support. If you have any more questions or need further assistance, feel free to reach out!"
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Lee Allen

May 15, 2026

5  out of  5
rating by Lee Allen
"Stayed late to get the job done"
We responded:
"Thank you, Lee Allen! I'm happy to hear that our team went the extra mile to assist you. We always strive to provide exceptional service. If there's anything else you need, feel free to reach out!"
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Hannah Hatchett

May 1, 2026

5  out of  5
rating by Hannah Hatchett
"Talked to Taylor Laughter, so helpful and nice, got everything I needed taken care of in about 10 minutes on the phone. Great customer service over here at Will Patton State Farm! Keep it up!"
We responded:
"Thank you for your review, Hannah! I'm glad to hear that Taylor was able to assist you efficiently and provide great service. We appreciate your kind words and are committed to maintaining this level of service. Let us know if there's anything else we can do for you!"
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Jamie Roark

April 29, 2026

5  out of  5
rating by Jamie Roark
"Great staff. Always willing to help. Betsy and Sam and entire staff kind and patient"
We responded:
"Thank you, Jamie! I'm happy to hear that you found our customer service friendly and supportive. We’re always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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Cory Nelson

April 9, 2026

5  out of  5
rating by Cory Nelson
"Wonderful customer service amd very helpful"
We responded:
"Thank you, Cory! I'm happy to know you found our customer service wonderful and helpful. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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MrBestPlusFour GodBlessingUs

March 19, 2026

5  out of  5
rating by MrBestPlusFour GodBlessingUs
"Great people they take care what need And help you out and work with you do all understanding and situations. She is a great angel. Betsy"
We responded:
"Thank you, Benorris, for taking the time to share your experience with us! "
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Kelsie Seay

March 12, 2026

5  out of  5
rating by Kelsie Seay
"Betsy was absolutely wonderful! I am a young adult trying to figure this life thing, and she assisted me with so much knowledge and patience getting me the best coverage! I feel confident knowing that I was able to make my decision without any pressure or hesitation. Thank you!!!"
We responded:
"Thank you for your kind words, Kelsie! I'm so happy to hear that Betsy was able to assist you with such knowledge and patience. It's great to know you felt confident and at ease with your decision. If you need anything else, feel free to reach out!"
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Khyland Ensley

March 9, 2026

5  out of  5
rating by Khyland Ensley
"She was very excellent and helpful today and very kind"
We responded:
"Thank you, Khyland, for your wonderful feedback! I'm happy to know that you found the assistance helpful and kind. If you have any more questions or need further assistance, feel free to reach out anytime."
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Sherman Sutton

March 5, 2026

5  out of  5
rating by Sherman Sutton
"Very excellent 👍 really appreciate everything you alldo for me and my family i wish that I could have signed up forty years ago better late than never and I am very happy being you all customer and also a friend you all treat people like family thank you state farm"
We responded:
"Thank you, Sherman for taking the time to share your experience with us! "